Contact us at the email address hello@kitimimi.ch! We will get back to you as soon as we can

If you just placed an order less than 30 minutes ago: Email us at hello@kitimimi.ch

If you have placed an order for more than 30 minutes: We pack your order very quickly for fast delivery, which means we cannot make changes once it has been confirmed. We, unfortunately, cannot change the delivery option, the delivery address, or the sheets.

We do not make any exchanges to guarantee our products rigorous quality and an impeccable hygiene level.

To change your email address, contact us!

Don’t worry if you haven’t received your order confirmation email because there is an error in the email address you registered; we will resend you one after your message.

You have not received your order confirmation email:

Look in your spam and junk mail? If it’s not there, maybe you made a small typo when ordering? It’s okay, contact us, we’ll send it back to you!

Yes, it’s possible. You need to send us an email at the email address hello@kitimimi.ch asking us to cancel your Preorder and reorder. Please note that there is a price difference between the Order offer and the Preorder offer.

Have you tried paying using your bank card? You don’t have a Paypal account? Is your bank not one of Fintecture’s partner banks? Were you unable to order by bank transfer directly from our site?

If this is the case, please send us your order by email with the following information:

If it is an Order or a Preorder
The detail of The order
The name and first name of The recipient
The delivery address
Telephone number
Email-address.

As far as orders are concerned, delivery is fast.

For Preorders, delivery is made in the month announced by the site, and prices are preferential.

You have a period of 14 clear days from the date of receipt of the products ordered to retract without having to justify reasons or pay penalties, except for return costs.

Shipping must be carried out with a carrier that allows delivery against signature and remains at your expense. The products must be intact and in their original packaging.

The shipment must be made within 14 days of receipt of the products, postmarked as proof. You must write to us by post with acknowledgment of receipt at Avenue de la gare 24, 1920 Martigny, Switzerland, to inform us of your wish to make use of your right of withdrawal. The letter must mention: the order number, the buyer’s name, the date of the order, and the reason for the withdrawal.

You must attach a copy of your order confirmation to the return package. Otherwise, we will not be able to refund. For the return address of the goods:

-Customers from the European Union and International (Outside Switzerland, USA): 27 Rue des Frères Michelin, 10600 La Chapelle Saint-Luc, France.

-Customers in Switzerland: Avenue de la gare 24, 1920 Martigny, Switzerland

-Customers in the United States: North Connect LLc DBA, Captains Freight services USA, 2335 NW 107 ave, WH B57 / B58 Miami FL 33172, USA.

Remember, the return package remains your responsibility until it arrives in our warehouses, so it is important that you keep proof of postage until it arrives with us!

Your return will be processed as quickly as possible upon receipt, and a confirmation email will be sent to you. We will do our best to shorten the refund period, which may take up to thirty days from your return.

Don’t worry. You won’t have to pay customs and import duties for orders to countries in the European Union, Switzerland, and the United States.

If you have placed an order outside of the countries mentioned above, please note that customs fees and import taxes are billed once the package has arrived in the country of destination. Your order will be held by customs, who may ask you to pay additional fees and taxes. These charges must be paid by the recipient of the package.

Unfortunately, we have no control over the number of these charges and cannot determine their amount as customs clearance policies and import taxes vary from country to country.
For more information on possible charges, we advise you to contact your local customs office.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link to locate your order at any time. Our preparation time for your order is 48 working hours (Monday to Friday).

Try to contact your friendly neighbors or the caretaker of your building because, in case of absence, the driver can give your package to your loved ones to not be taken to the relay point. If, after searching, none of your relatives has collected the package for you, contact us!

Do not panic ! In case of absence during the delivery of your package, please note the following 2 points:

– Using your tracking number, you can find out if the driver tried to deliver to you.
– The driver can retry another delivery or drop off your package at a partner relay point closest to you.

We deliver all over the world.

If you wish to have your package delivered to a relay point, simply choose the “Delivery option” step on our website to the “Relay point” option. However, it should be noted that this option is not available for all countries in the world.

Of course! To track your order, simply follow the link sent to you by email following your order’s shipment.

For France: GLS – Delivery in 2 to 5 working days from Monday to Saturday.

For the European Union: UPS / La Poste – Delivery in 3 to 5 working days from Monday to Saturday.

For Switzerland: SwissPost – Delivery in 2 to 5 working days from Monday to Saturday.

For the United States: UPS / USPS – Delivery in 2 to 5 working days from Monday to Saturday.

For the rest of the world: We work with several partners to offer you the best service (Colissimo, DHL, UPS, etc.).

For France: Troyes (Aube), France.

For the European Union: Troyes (Aube), France.

For Switzerland: Leytron (VS), Switzerland.

For the United States: Miami (FL), USA.

If you just ordered less than 30 minutes ago: Give us a call to see if we can change your address.

If you ordered more than 30 minutes ago: We pack your order very quickly for fast delivery, which means we cannot make changes once it has been confirmed. Unfortunately, we cannot change the delivery option, the delivery address, or the chosen sheets.

My account area is here for that !

As long as the package has not left the warehouse, it is our responsibility. However, as long as our carrier partner (UPS, GLS, TNT, FedEx, Colissimo, etc.) has possession of your package, this responsibility no longer falls on our company. If your package is lost, an investigation is opened by the carrier to trace your package.

Until it has been returned to us, we cannot refund you because the delivery is outside our control. However, we are doing everything we can to speed up the process and are sorry for this incident.

For a first shipment, the delivery costs are included in your order. However, for a return, the delivery costs are the responsibility of the customer. In France, for example, the amount to 10 euros including tax.

Regarding Preorders, unfortunately, we cannot give you an exact date. It could be the beginning of the month or the end of the month. All we can promise is that it will be delivered to you within the month advertised on the site. Once your package has been shipped, a tracking email will be sent to you.

Most likely, this is due to the fact that you have chosen the Preorder offer. More rarely, your package may be lost. In some countries, however, it should be noted that there are no Preorder offers.